Service Delivery Manager, West Coast

Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io http://www.astronomer.io.

ABOUT THIS ROLE:

As a Service Delivery Manager at Astronomer, you’ll play a pivotal role in ensuring that our professional services engagements are delivered efficiently and with outstanding results. You will bring structure, organization, and energy to customer engagements, enabling teams to successfully deliver technical solutions and maximize platform adoption. By coordinating resources, developing and managing project plans, and fostering alignment among stakeholders, you will help customers progress smoothly from kickoff to full adoption of our solutions.

Working closely with technical delivery teams and account stakeholders, you’ll act as the operational lead for your portfolio of customer engagements. You will identify priorities, resolve delivery risks, ensure engagement transparency, and champion the customer journey. This role reports to the Senior Manager of Service Delivery.

This role is based in the Pacific Time Zone (PST).

WHAT YOU GET TO DO:

- Manage a portfolio of customer engagements, maintaining visibility across both active projects and broader account objectives.

- Develop, update, and track detailed project plans including milestones, timelines, and responsibilities.

- Facilitate regular engagement cadences with customers to ensure alignment, maintain momentum, and monitor progress.

- Collaborate with customers to identify and maintain a backlog of initiatives that support platform adoption.

- Orchestrate internal scoping and executi...