Director, HR Services Delivery Center Leader

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role The HR Services Delivery Center Leader (Americas) is responsible for the strategic leadership, operational excellence, and continuous transformation of the HR Services Delivery Center (Shared Services). This role ensures the delivery of high-quality, efficient, and scalable HR services across the employee lifecycle while driving standardization, automation, and an exceptional employee experience. The leader partners closely with HR COEs, HR Business Partners, IT, Finance, and external vendors to enable a globally consistent, compliant, and customer-centric HR services model. Key Responsibilities include: 1. Strategy & Leadership Define and execute the HR Services Delivery Center strategy, aligned with enterprise HR and business objectives. Lead and develop a high-performing, multi-level HR services organization across the US, Canada and Latin America. Serve as a thought leader for HR service delivery, shared services, and operating model evolution. Champion a strong service culture focused on quality, accountability, and continuous improvement. 2. Service Delivery & Operations Own end-to-end delivery of HR transactional and administrative services, including (as applicable): o Employee data management o Add-On/Ancillary Services o Benefits and Comp administration o Onboarding and offboarding (Start and Depart processes) o Time, absence and attendance o HR case management o Reporting and compliance support Ensure consistent service levels (SLAs), KPIs, and customer satisfaction across all HR services. Proactively manage service risks, escalations, and issue resolution. 3. Employee Experience & Case Management Drive a se...