Remote Audio Visual Collaboration Support Specialist

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Remote AV Collaboration Support Specialist Key Responsibilities Provide remote support for AV endpoints, including Microsoft Teams Rooms (MTR), Cisco Room Kit and Webex devices, Logitech Rally and Tap systems, Poly Studio and other collaboration endpoints. · Monitor meeting room device health and performance through management platforms such as Teams Admin Center, Cisco Control Hub, or vendor specific portals. · Troubleshoot audio, video, and connectivity issues collaboratively with onsite technicians or facilities personnel. · Offer real time remote supervision and support for high visibility or executive meetings. · Manage configuration, registration, and software updates for AV devices and peripherals. · Assist in remote equipment setup, onboarding, installation guidance, and coordination with local IT for new room rollouts. · Document troubleshooting steps, incident resolution, and preventive maintenance procedures in ServiceNow Incident Management module. · Maintain accurate inventory records of AV hardware and licenses. · Provide feedback to the engineering and operations teams for continuous improvement of the AV environment. Required Skills and Experience: · Demonstrated experience supporting Microsoft Teams Rooms, Cisco Webex Room Devices, Logitech AV ecosystems, and Poly video conferencing systems. · Strong knowledge of conference room network connectivity, peripheral integration, and device management platforms. · Practical t...