Research Manager - Customer Experience Strategy

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Join CVS Health on our mission to help people on their path to better health. As a member of the Enterprise Customer Experience & Insights team, you will be at the forefront of transforming how we understand and serve our customers. We are seeking a Research Manager for Customer Experience Strategy to design and execute research using an advanced simulation platform to deepen understanding of customer, market, and operational dynamics. Working closely with cross‑functional stakeholders, the manager uncovers stakeholder needs and designs simulation‑based studies that reveal risks, opportunities, and scenario‑based tradeoffs. In this role, you will translate complex outputs into meaningful insights and actionable recommendations that shape strategy, resource allocation, and future planning. You will communicate findings through compelling narratives tailored to diverse audiences. Success requires intellectual curiosity, strong analytical judgment, and a passion for emerging technology-particularly AI and simulation. Ultimately, this role helps the organization make faster, smarter, evidence‑based decisions by unlocking the full value of digital twin capabilities. Key Responsibilities Strategic Research: Lead and evolve the digital twin research agenda, ensuring simulations and outputs directly address priority business questions. Continuously refine research use cases as data availability, platform capabilities, and strategic needs shift to maximize relevance and organizational impact. Stakeholder Partnership & Needs...