Services Specialist 1 - Digital Implementation Services

Job Description Summary In this role, you will work closely with customers, Delivery Manager and Project Manager not just to understand but also, to define customer requirements, develop technical proposals, and set expectations for software implementations/upgrades and interface projects. You will lead technical delivery is the project as per your domain expertise workstream , as well as an individual contributor, on these engagements, contributing to software implementation, power application tuning, troubleshooting, customization, and integration into customer systems while balancing scope versus project time and resource commitments. You will act as an SME for the organization, coordinating cross-organizationally and independently mentoring project team. Job Description Key Responsibilities : Work with the Project Manager (PM) and Delivery Manager (DM) through close coordination for scope management, schedule, risk management, and quality management. Work with Solution Planning and solution deployment Able to present product overview to customer and conduct product proof of concept Accountable for successful delivery of technical scope items to meet the schedule, cost and quality commitments. Support Delivery Manager (DM) to establish Project Execution control: Build effective Work Breakdown Structures (WBS) . Manage project team and activities to drive project deliverables Communicate effectively with Project Manager, Delivery Manager, Customer, Project team (APAC and global), DevOps on project and technical items such as project status, risks and mitigation, scope, and issues Trigger and validate engineering Gate Reviews (Requirements, Design, Factory Testing Readiness, Site Acceptance Readiness) within GEV and the customer Utilize and implement software delivery performance measurement tools and indicators (e.g. Jira burndown charts, qTest) Lead the Technical Engineering Team to design, deploy, configure, tuning and testing of GEV transmission and distributio...