Executive Director, Digital Engineering- Aetna Member Services

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Executive Director, Digital Engineering- Aetna Member Services is a senior technology leader responsible for setting the technical vision, architectural direction, and engineering execution for all member‑centric services. This role leads large-scale engineering teams that build high‑performance backend APIs, microservices, and cloud‑native systems that power member experiences across digital, agent, provider, and partner channels. The leader ensures exceptional service stability, resiliency, innovation velocity, and alignment with enterprise user experience and operational goals. Key Responsibilities 1. Backend API & Microservices Engineering Leadership • Lead the design, development, and delivery of scalable backend systems, APIs, and microservices powering member-facing capabilities. • Define API contract standards, and integration patterns used across Member Services platforms. • Drive service modernization by adopting cloud‑native architectures, containerization, service mesh, and event-driven patterns. 2. Service Stability, Observability & Resiliency • Establish standards for availability, resiliency, performance, and disaster recovery across all services. • Implement SLO/SLI/error budget frameworks, health checks, and high‑availability architectures. • Institutionalize strong observability practices using metrics, logs, traces, and distributed monitoring. • Drive continuous reliability improvements through chaos engineering, automated fault injection, and proactive root‑cause analysis. 3. AI‑Driven Engin...