OKTA L3 SME - System Administration

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world. Key Responsibilities Act as L3 escalation for complex OKTA incidents and service requests Troubleshoot and resolve advanced MFA, SSO, and authentication issues Support OKTA administration including policies, groups, and application configurations Handle P1/P2 incidents and contribute to root cause analysis and problem management Support OKTA agent deployments, upgrades, and maintenance (AD / LDAP agents) Major Incident Management – IDAM Representation on MIM, P1 & P2 Calls OKTA Platform Support 2nd Level – Day to day, policy activities, group updates. Daily Incident Management 2nd & 3rd Level (2500 a month) Release Management (New OKTA Agents as required) Maintenance & Patching of OKTA AD agents and support for Kyndryl server staff. Day to day Service Requests IP whitelisting Management Management of CMDB x 2 OKTA Mastered List ( create direct in OKTA application) and Approvers List Admin Access Management Admin Access Attestation Service Account Management Service Account Attestation Management OKTA Mastered Accounts and Approvers. Hypercare Service for new criteria or upgrades Assist with audit, compliance, and access review activities...