Telesales Sales Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Aetna, CVS Health is looking for top sales leadership talent! We have an exciting work from home opportunity available for highly motivated individual to lead a core internal telesales team as a Medicare Telesales Manager. The position will be a part of a specialized team who will focus on educating existing Medicare members on available plan offerings to help meet their specific healthcare needs. This role is ideal for candidates that are energetic, empathetic, and looking to become part of a growing business segment. Job Responsibilities : Coach, train, develop core defined team to achieve sales targets by product line, Telesales conversion rate measures, and other items within sales plan. Daily management and accountability of defined teams’ callback management, queue adherence, cross-sell, upsell, retention, referral, and other program KPIs. Key collaborator with other sales leaders, quality and member experience teams. Continued oversight of day to day quality and performance management programs for defined set of agents. Operational year-round virtual floor support. Consistently developing defined team of agents to deploy training curriculum, enhance tactics and techniques to enhance sales productivity, ROI, as well as lead product expertise of the team. Support recruitment and onboarding of new agents through defined onboarding and training process as needed. Maximize the operational effectiveness of the contact center operations (eg. Sales, conversions, quality) by leveraging call center best practices and ...