Product Operations Associate

WHY CLIPBOARD EXISTS:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

ABOUT CLIPBOARD:

Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental, Home Health, etc.), as well as building out a full-time product.
We are a YC Top Company https://www.ycombinator.com/topcompanies/ with a global, remote team of 1,000+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the U.S., where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.

To learn more about us, take a look at our website here https://www.clipboardhealth.com/careers.

Beware of scammers! Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Overview

The Product Operations Associate role sits at the intersection of Product and Operations (as the name suggests). You’ll become an expert on nearly all parts of our product and use this knowledge to help our support, product, sales, and operations teams refine their work and serve our customers better.

Day-to-Day

Product Operations Associates have 3 core responsibilities:

- The first is making sure customers and the support team are prepared for new product releases. This involves drafting announcements, writing help articles, creating and refining scalable SOPs, and owning rollout coordination.

- The second is supporting the...