Manager - Customer Experience Change Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. As a Change Management Manager within the Enterprise Customer Experience & Insights team, you will lead the strategy and implementation of customer experience development programs across business units. You will design and deliver change management solutions that drive adoption, engagement, and sustained behavior change across the enterprise. Key Responsibilities Change Strategy & Program Leadership Lead the development and execution of enterprise-wide customer experience change initiatives. Partner with cross-functional teams to align change efforts with business goals and strategic priorities. Serve as a trusted advisor to business leaders on change readiness, stakeholder engagement, and communication planning. Design and execute engagement strategies to increase adoption of our Enterprise Customer Experience & Insights strategies, initiatives, and innovative technologies. Implements systems to ensure that business goals, analytic findings, and proposed solutions are defined in objective terms...