Customer Success Manager- ISO

Job Description Summary Job Description Role Summary: As a Customer Success Manager Leader (CSM) at GE Vernova, you will play a critical role in developing the strategy for CS for our top ISO customers. You will be responsible for developing a deep understanding of our products and the customer’s business and technical environment, enabling you to guide clients in achieving maximum value from our solutions. You’ll bring strong customer empathy, a passion for client success, and a focus on ensuring successful customer outcomes—delivering measurable value that aligns with our customers’ operational goals and strategic priorities. Key Responsibilities: CX strategy Develop the complete CX strategy for our Markets customers and lead execution of this strategy with our top ISOs. Customer Advocacy & Relationship Management Serve as the primary technical relationship owner post-deployment, ensuring ongoing alignment with the customer’s business objectives. Act as the first point of escalation for customer issues, coordinating with cross-functional teams to ensure timely and satisfactory resolution. Build strong executive and operational relationships within customer organizations, positioning GE Vernova as a trusted partner. Product Expertise & Use Case Alignment Develop and maintain deep product knowledge across GE Vernova’s Grid Software portfolio. Collaborate with customers to understand their operational use cases and ensure proper solution adoption, configuration, and utilization. Translate complex technical features into business value and ensure alignment with customer goals and desired outcomes. Lifecycle Management & Customer Outcomes Monitor customer health, proactively identifying risks to retention and opportunities for expansion. Drive successful customer outcomes by aligning internal resources to deliver value and results across the customer lifecycle. Lead regular check-ins, business reviews, and success planning sessions with customers. Support renewals by d...