Senior Site Reliability Engineer - Metrics and Observability

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. POSITION SUMMARY CVS Health Digital is looking for hands-on, passionate people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the forefront of digital innovation that aims to reinvent what a pharmacy and a health care company can be in the digital world. Currently, we are seeking a dedicated Senior Site Reliability Engineer – Metrics and Observability to focus on metrics, service level objectives (SLOs), service level indicators (SLIs), and error budgets. This individual contributor role will be crucial in enhancing our monitoring and observability practices while taking on automation responsibilities related to quality gates in the release engineering process. The ideal candidate will work closely with cross-functional teams to ensure the reliability and performance of our systems. Expectations for the Role Metrics Development: Define, implement, and maintain key performance metrics, SLOs, and SLIs to measure system reliability and performance. Ensure alignment with business objectives and operational goals. Error Budgets: Manage error budgets effectively, collaborating with development teams to balance reliability and feature delivery. Analyze incidents and outages to inform adjustments to error budgets. Monitoring & Observability: Design and implement comprehensive monitoring solutions to provide real-time visibility into system health. Utilize tools such as Prometheus, Grafana, and other observability platforms to create dashboards and alerts. Quality Gates Automat...