Customer Happiness Technical Specialist

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

- $10 billion+ generated by creators since Patreon's inception

- 100 million+ free memberships for fans who may not be ready to pay just yet, and

- 25 million+ paid memberships on Patreon today.

We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Customer Happiness Technical Specialist to support our mission.

This is a remote, full-time, salaried position available to people located in the United States. You will work exclusively on the Memberful product, but you will be an employee of Patreon. Please include a cover letter in your application form in order to be considered for the position. In your cover letter, please tell us about how you’ve done this work before and how you would leverage that experience to do it again at Memberful. We strongly favor great writers who put real effort into their cover letter and application. We don’t want a stock cover letter. We’re looking for someone who can clearly communicate why they’re the right person for this job.

About the Team

It's fun and rewarding to work with people who are enthusiastic and get stuff done. At Memberful, we're a self-managed team. We don't require heavy direction or daily check-ins. This means you'll come up with your own goals and execute them. You'll discover, plan, and see things through from start to finish.

- Who we are and what we're building.

- Memberful is a small team https://memberful.com/about of self-starters focused on building a great pro...