IT Support Analyst

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

ABOUT THIS ROLE

Technology is the backbone of our organisation, and in this business-critical role, you'll be at the heart of it. You will provide strategic IT support to our team of nearly 1000 employees, ensuring they have the secure and powerful tools they need to succeed.

What sets us apart? We've automated the routine work. This means you can focus on what truly matters: delivering high-impact projects, solving complex challenges, and accelerating your own professional development.

KEY RESPONSIBILITIES

Employee Support & Strategic Work

- Provide strategic IT support to 1000 internal employees, focusing on complex escalated issues

- Collaborate on IT infrastructure projects, system implementations, and technology rollouts

- Participate in process improvement initiatives that enhance employee experience

- Research and evaluate new technologies for enterprise-scale deployment

Professional Development & Process Enhancement

- Shadow senior team members to develop advanced skills in automat...