Head of Partner Success

ABOUT POLYGON LABS

Polygon Labs is a global blockchain payments company building and operating infrastructure to move money instantly, reliably, and at internet scale, with the mission to move all money onchain. It is building the Polygon Open Money Stack, an open and integrated stack of services and technologies to instantly and reliably move money anywhere, and put it to work. Its infrastructure has facilitated trillions of dollars in onchain value transfer and supported millions of transactions daily for some of the globe's largest banks, fintechs, enterprises, and consumer applications.

YOUR ROLE

Reporting to the Global Head of Business, you will lead and scale Partner Success at Polygon Labs, owning relationships with some of the most strategic customers in the ecosystem. This role is central to delivering a best-in-class client experience, from onboarding through long-term growth, while building the systems, processes, and team needed to support enterprise adoption of Polygon Labs’ products. If you are excited about shaping how leading institutions interact with blockchain infrastructure and driving measurable customer impact, this role offers the opportunity to build and lead a high-impact function from the front.

YOUR RESPONSIBILITIES

- Build and maintain strong relationships with senior management and C-level stakeholders across strategic accounts

- Lead and develop a team of account managers, establishing scalable processes across onboarding, implementation, and ongoing account management

- Design and optimize end-to-end post-sales workflows to ensure a seamless client experience from contract close through go-live and beyond

- Partner cross-functionally with Engineering, Product, Sales, Finance, and Marketing to represent the voice of the customer and influence product direction

- Own customer retention, contract renewals, and expansion by identifying upsell and cross-sell opportunities across Polygon Labs’ product suite

- Establis...