Solutions Manager

ABOUT ZIP

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.

The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.

Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

YOU WILL

- Lead onboarding for new enterprise customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems

- Responsible for leading the end-to-end implementation for new enterprise customers -- roll up your sleeves and build out the customer’s processes from scratch

- Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip

- Proactive project management across many customers, to manage requirements and tasks across onboarding.

- Delegate and oversee project-related activities to supporting solutions and technical consultants.

- Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers

- Do whatever it takes to make customers happy + successfully onboard them as quickly as possible

- Continuously improve the post-sales processes to help our customers accelerate the time to v...