Manager, Service Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Manager, Renewal and Reporting, leads a portion of the RnR the team responsible for delivering accurate, timely, and actionable reporting to support business decision-making and operational excellence. This leader will drive enhancements in data analysis, develop and maintain advanced Salesforce Reports and Dashboards, and ensure the team’s output meets the evolving needs of internal stakeholders. While the role may provide occasional support for group insurance renewals, the primary focus is on reporting operations and continuous process improvement. What you will do Workflow Management; o rganize and oversee daily workflow for all reporting activities, adjusting work items as needed to ensure Turnaround Times and deadlines are met. Lead, coach, and develop 15 team members in conjunction with directives from the Sr. Manager, fostering a culture of accountability, transparency, and continuous improvement Collaborate closely with peer managers and senior leadership to align departmental objectives with broader organizational goals. Develop, maintain, and enhance Salesforce Reports and Dashboards to support business operations and strategy Analyze data to identify trends, risks, and opportunities; present insights and recommendations Communicate openly and promptly with team members, leadership, and cross-functional partners to provide updates, resolve issues, escalations, and share information Support occasional renewal-related activities as needed, in collaboration with other team members Identify, recommend, a...