Customer Sucess Leader, APAC

WHY HARVEY

At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.

At Harvey, the future of professional services is being written today — and we’re just getting started.

ROLE OVERVIEW

As our first dedicated Customer Success Leader in Sydney, you will own the success of Harvey's APAC customer base — managing a team of Enterprise and Mid-Market CSMs, driving adoption and retention across our regional book of business, and setting the standard for what great customer success looks like in this market. You will report directly to the VP of Customer Success and work closely with our APAC Sales leadership to grow Harvey's footprint with the law firms and in-house legal teams that depend on our platform. This is an early and high-leverage role, with meaningful opportunity to grow with the region as our APAC team scales.

WHAT YOU'LL DO

- Team Leadership and Development: Directly manage and develop...