Product Operations Manager

About the Team

OpenAI’s Applied AI org is the product development arm of the company, bringing the power of advanced AI models to the world via APIs and user‑interface products (ChatGPT,Codex, etc). The Product Ops team is responsible for providing operational expertise and leverage for product teams bringing solutions to market, and streamlining and automating org operations and information channels (across Applied and with adjacent functions) to set strong foundations for collaboration at scale.

About the Role

This Product Operations Manager role is for a senior IC.

Our ideal candidate has deep experience in Product Operations at one or more scaling tech companies, working very closely with Product/Engineering and XFN partners on both central systems (e.g., launch calendar / launch readiness) and bringing products to market by running betas and launch activities.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

- Stand up and operate alpha/beta/GA programs with clear entry/exit criteria, recruiting design partners, running internal dogfooding, and transforming qualitative/quantitative insights into prioritized product work.

- Own the launch calendar and readiness cadence for a product group; run XFN checkpoints across Product, Eng, Research, Safety, Security, Legal, Support, and GTM.

- Build the systems to capture, triage, and synthesize user feedback into actionable recommendations.

- Lead coordination for high‑impact moments (e.g., Dev Day demos, rollout waves, partner showcases), managing timelines, resources, and communications to ensure successful outcomes.

- Build internal tools/automations (code/no‑code/AI) that scale operations: Feedback intake, issue taxonomy, release notes, etc.Contribute to building and scaling the Product Operations function at OpenAI—codifying best practices, raising the quality bar, and mentor...