Product Manager, Comms

HOWDY, WE’RE HEIDI 👋

“The AI startup growing faster than Canva”

That’s what the Financial Review called us. In 18 months, we supported over 73 million patient visits and become one of the fastest-growing companies in the world.

We pivoted from broad healthcare AI to building Earth’s finest AI Care Partner. Today, we support over 2 million patient sessions weekly across 116 countries and over 110 languages. Hundreds of thousands of clinicians use Heidi to complete documentation.

Our mission is simple: strengthen the human connection at the heart of healthcare.

We’ve found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organizations quite like it. Now, we embark upon consuming more than just documentation. Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again.

That’s where you come in.

THE ROLE

We’re looking for a Product Manager who can build AI agents that handle the operational backbone of clinical practice. Autonomous agents that call patients, manage referrals, coordinate procedures, and follow up after surgery.

Heidi’s Comms product builds multichannel AI communication: voice calls, texts, emails, bookings, reminders, and follow-ups for clinics. Specialist practices spend enormous time on the phone doing predictable, structured work. Screening referrals. Calling patients through multi-step preparation checklists. Chasing no-shows. Confirming appointments. We replace that work with AI agents that operate across voice, SMS, and email.

You will own the product direction for Comms, partnering closely with engineering and GTM. The roadmap, team, and commercial motion exist. You are picking up a running operation.

You need to understand how a specialist clinic’s front desk actually operates: referral pathways, pre-operative coordinat...