IT Support Analyst

ABOUT THE ROLE

Our client is looking for a curious, driven, and service-oriented IT Support Analyst to join their growing team. You will be a key player in delivering exceptional day-to-day support for our hybrid team, ensuring their devices, systems, and tools are working seamlessly.

You will help with everything from resolving tickets to setting up new workstations, and assisting with onboarding and offboarding.

KEY RESPONSIBILITIES:

IT SUPPORT & TICKET MANAGEMENT

- Monitor and respond to internal IT support tickets in a timely and professional manner.

- Troubleshoot hardware and software issues across both Windows and macOS environments.

- Collaborate with other departments to ensure employees have the tools and access they need.

- Participate in IT-related projects and rollouts as needed.

HARDWARE & EQUIPMENT

- Set up, configure, and maintain laptops, monitors, peripherals, and phones.

- Support employee onboarding and offboarding, including workstation setup, account provisioning, and equipment collection.

- Maintain inventory of hardware, software licenses, and IT supplies.

SYSTEMS ADMINISTRATION & DOCUMENTATION

- Assist with user administration in Microsoft 365, Azure AD / Entra, and other company systems.

- Document common solutions and processes to build out our internal IT knowledge base.

KEY COMPETENCIES

- A natural problem-solver with strong communication skills and a desire to help others.

- Organized and able to juggle multiple tasks in a fast-paced environment.

- A self-starter who is excited to learn, experiment, and grow their IT skill set.

REQUIRED SKILLS & QUALIFICATIONS

- Post-secondary diploma or degree in Information Technology, Computer Science, or a related field.

- 2+ years of experience in an IT support or helpdesk role

- Working knowledge of Microsoft 365 administration and troubleshooting.

- Hands-on experience with Windows 10/11 and macOS environments

- Hardware...