Manager of Solutions Engineering

What do we do?

Paddle offers SaaS companies a completely different approach to their payments infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payments fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 3000 software sellers in 245 territories globally.

The Role:

We are looking for an experienced people leader to manage our Solutions team. This is a leadership role where your primary focus will be coaching and developing Solutions Engineers, building a positive partnership with the sales organization, and driving results for your region.

As a people leader first, you'll create an environment where your team can thrive - fostering psychological safety and setting clear expectations. You'll work closely with Sales leadership, Product, Engineering, and Solutions leadership to ensure your team has the support and direction they need to deliver incredible experiences for digital product companies.

WHAT YOU'LL DO

- Build a high-performing team that delivers exceptional results and drives regional revenue, creating an environment where people love the work and impact they're making

- Be a role model who improves everything around you - from team processes to customer experiences to cross-functional collaboration

- Own successful go-lives and revenue realization, ensuring your team delivers high-quality implementations that meet commitments and drive measurable value

- Translate company objectives into clear priorities and measurable goals, ensuring your team understands how their work connects to Paddle's mission and success

- Foster a culture where people feel safe to innovate, take ownership, and continuously raise the bar

- Champion collaboration across teams and geographies, balancing r...