Sr Manager, Global Customer Success Operations

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

Dandy is hiring a Senior Manager, Training Operations to lead and scale our Training organization across the U.S., Canada, and international markets. This role oversees both field and virtual training teams responsible for delivering an exceptional onboarding experience to new dental practices.

The Senior Manager will manage a team of Training and Operations Managers and be accountable for building the systems, processes, and leadership capacity to enable global scale. This role requires an experienced people leader and exceptional operator who can lead complex global training operations with precision, using data to inform coaching, optimize capacity, quality, and performance across teams.

You’ll be a key partner to cross-functional teams (Sales, Customer Success, Product, and Enablement), driving initiatives that elevate the customer experience, streamline operations, and strengthen Dandy’s reputation as a trusted clinical partner.

WHAT YOU’LL DO

- Lead and develop a team of Training and Operations Managers overseeing field, virtual, and international trainers. Drive performance through clear OKRs, coaching, and accountability frameworks.

- Own global training operations, including capacity planning, scheduling, and resource allocation, ensuring teams are deployed efficiently to meet business objectives across multiple regions and time zones.

- Define and track KPIs that measure onboarding quality, efficienc...