Junior IT Support

Benefits: Service Fee: PHP 35,000 – 45,000 per month Location: Remote Job Type: Full-Time | Day Shift (Sydney, Australia Time Zone) 28 days of paid leave per year Clear path for career growth and development Essential Requirements: Bachelor’s degree in Information Technology, Computer Science, or related field (preferred) 0–2 years of experience in IT support or a related role (fresh graduates are welcome to apply) Basic knowledge of Windows and macOS operating systems Ability to work with the Zoom camera open during shift Note: To save your time and ensure the best fit, please apply only if you meet the essential requirements listed above About the Role Outsourced Pro Global Ltd is seeking a motivated and detail-oriented Junior IT Support to join our growing team. In this role, you will provide day-to-day technical support to internal users, assist in troubleshooting basic IT issues, and help maintain the smooth operation of company systems. This is a great opportunity for someone looking to build hands-on experience in IT support within a dynamic and fast-paced environment. Responsibilities Provide first-level technical support for hardware, software, and network-related issues Assist users via email, chat, phone, or remote support tools Troubleshoot basic issues related to Windows and macOS systems Escalate more complex technical issues to senior IT team members Document issues, solutions, and updates in the ticketing system Assist in maintaining IT systems, devices, and user accounts Support IT projects and system updates as needed Help ensure IT policies and security practices are followed Key Skills & Qualities Bachelor’s degree in Information Technology, Computer Science, or related field (preferred) 0–2 years of experience in IT support or a related role (fresh graduates are welcome to apply) Basic knowledge of Windows and macOS operating systems Understanding of hardware, software, and basic network troubleshooting Strong problem-solving and analytical skills Good verbal and written communication skills Ability to work independently and as part of a team Detail-oriented with a willingness to learn and grow Technical Requirements: Windows 11 operating system or MacOS 13+ 256GB Storage space - minimum 8-16GB RAM - minimum Dual Core CPU - minimum Camera: HD Webcam (720p) Headset: Noise canceling (preferably) Internet Speed: 50 Mbps - minimum About Us Outsourced Pro Global Limited is a trusted outsourcing partner supporting businesses in recruitment, finance, HR, payroll, and operations. As the offshore hub for leading Australian companies, we deliver high-quality, efficient solutions through a team driven by integrity, excellence, and innovation. At OPG, you’ll be part of a collaborative, growth-focused community. We offer meaningful careers, global exposure, and a culture that values learning, professionalism, and long-term success. Your ideas matter, your growth is supported, and your impact is real. Curious about life at OPG? Follow us on Facebook, Instagram, TikTok and Linkedin for a peek into our culture, team moments, and what makes OPG a great place to work.