Clinical Success Manager

ABOUT FINNI HEALTH

At Finni Health, our mission is to empower ABA providers to run thriving, independent practices. We partner with Practice Owners to handle the operational, financial, and compliance burden of running a clinic, so they can focus on delivering great care. We currently support a growing portfolio of ABA practices across the country, backed by top-tier investors, and we are building the team that will define what excellent clinical operations look like at scale.

WHAT YOU'LL BE DOING

The Clinical Success Manager (CSM) is the clinical peer to our Practice Success Manager (PSM). Where the PSM owns the operational health of each practice, the CSM owns the clinical health, including standards, training, and client outcomes. Together, the PSM and CSM represent Finni to every Practice Owner in our network, interpret data from our systems, and co-author Practice Improvement Plans (PIPs) when a practice needs support. This is a growth role: you will start as the first CSM, build the playbook, and grow with the team as we scale.

CLINICAL STANDARDS & POLICY

- Own the clinical policy library. Maintain Finni standards for supervision, parent training, provider-led cancellations, session note quality, treatment plan structure, and incident review.

- Translate regulation into practice. Keep Finni aligned with BACB, state, and payer requirements, and make those standards actionable to Practice Owners.

- Understand and action data. Interpret the information at your fingertips, decide what matters, and bring human judgment to the conversation.

- Represent Finni to payers on clinical judgment. Serve as the clinical voice on payer questions, medical necessity discussions, and escalated clinical disputes.

TRAINING & ENABLEMENT

- Build the Finni clinical onboarding curriculum for new BCBAs and RBTs joining our practices.

- Drive CEUs and PDUs across the network including the calendar, content, and completion tracking.

- Run Clinical Office Hours as a ...