Customer Experience Enablement Lead

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

Dandy is hiring a strategic and execution-focused Customer Experience Enablement Lead to join our rapidly growing venture-backed company. DENTAL EXPERIENCE REQUIRED

As the CX Enablement Lead, you will be the go-to for onboarding and training for our clinical and non-clinical Customer Support teams. You will ensure that Dandy’s support experts have the tools, training, and clinical context they need to provide world-class service to our customers. You will do this by bridging the gap between hardware, software, and complex dental product workflows and frontline execution, creating training programs that resonate and stick. This is a high-impact role on a growing Customer Experience Enablement team that is scaling to meet ambitious company growth goals.

WHAT YOU WILL DO:

Create, Execute, and Scale Agent Training

- Develop modular new hire onboarding and upskill/reskill training programs that focus on practical, role-specific application of technical knowledge and customer interaction best practices. Ensure the programs are scalable and adaptable to every new geography Dandy enters.

- Facilitate engaging live and async learning experiences that ensure agents can confidently support customers

- Standardize onboarding materials, curriculum, and flow to ensure agents start with a consistent, engaging experience that minimizes learning fatigue and maximizes agent quality

- Collaborate with the Customer Experience Knowledge Managem...