Onboarding Risk Analyst

WHAT DO WE DO?

Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally.

THE ROLE:

As an Onboarding Risk Analyst you will report to the Risk Team Lead and support the execution of Paddle’s Risk Strategy.

This position requires someone who can think outside the box, has a “can do” attitude, has strong onboarding experience in ecommerce/FinTech/SaaS, and willingness to learn and adapt in the ever changing world of risk and payments.

Your day-to-day responsibilities will focus on the review of supplier applications and alerts generated by our onboarding solution. You will investigate these through internal solutions as well as open source resources. You may also need to communicate with suppliers/Account Managers in order to obtain the information necessary to address the alerts. You must be comfortable making decisions, sometimes with very limited information. At times you will face challenges to your decisions, so need to be comfortable handling these objections.

Other duties will include answering queries from the Commercial teams, particularly around appetite decisions. You will also have the opportunity to handle escalations from internal teams, part of this process will be to educate and strengthen the skills/knowledge of the Onboarding team.

Outside of your day-to-day responsibilities, you will be expected to help identify areas for improvement around our onboarding process.

WHAT YOU'LL DO:

- Review supplier applications/accounts to determine if Paddle can support the business

- Investigate escalations from...