Principal Instructor

Join our Training team as a Senior Instructor, where education meets Customer Success. In this role, you’ll deliver engaging, high-impact training experiences that help individuals and organizations adopt Salesforce technologies with confidence and clarity. Our Instructors are more than trainers — they are trusted educators, subject matter experts, and advocates for customer success. Through live instruction, hands-on workshops, and event-based learning, you’ll guide customers from understanding to adoption, helping them unlock real business value on the Salesforce platform. Instructors play a critical role in delivering value in our Salesforce Success Plans, as our primary 1:many approach. We’re looking for customer-obsessed individuals with strong communication skills, technical curiosity, and a passion for teaching. We invest deeply in our people — enabling you to grow into a recognized expert, a thought leader, and an influencer within the Salesforce ecosystem. What You’ll Do • Deliver high-quality 1:Many customer training experiences, including hands-on workshops and multi-day instructor-led courses, both virtually and in person • Translate complex technical concepts into clear, approachable learning moments for audiences with varying levels of experience • Lead engaging, interactive sessions that encourage participation, discussion, and practical application • Serve as a trusted advisor to Signature, Premier, and Standard Success Plan customers by sharing best practices, technical guidance, and adoption recommendations • Accelerate customer adoption of Salesforce technologies through targeted workshops and learning programs • Partner cross-functionally with Content Development, Customer Success and Product Management teams to continuously improve learning experiences • Represent Salesforce at key customer and marketing events (e.g., Dreamforce, TDX) • Maintain strong customer satisfaction (CSAT) scores and teaching productivity metr...