Account Executive

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: · Develops strong personal and collaborative internal and external relationships to manage book of business (e.g. ACA, mid-size employer groups) to achieve customer satisfaction, revenue, membership, and earnings objectives. Fundamental Components: · Accountable for building and maintaining strong relationships with a locally-aligned book of business to ensure case renewal and retention. Responsibilities include delivering renewals, cross-sales, up-sales, and growing sales. · Determine concerns/barriers for retention of customers; identify top concerns and review mitigation strategy with leadership. Discuss and present solutions and partners with internal partners to enhance customer experience. · Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs are met. · Offers creative product and service solutions to address client’s evolving needs. · On an ongoing basis, monitors client’s product lines and services to ensure customer satisfaction. · Responsible for the financial performance for assigned portfolio including negotiations with Plan Sponsor and Producer in their book. · Reviews and consultatively presents customer reporting with meaningful analytics, trending and insightful recommendations for additional programs and services. · Required to communicate with internal and external parties telephonically and/or in person. May require travel to offsite locations for in-person meetings. Experience: · 3-5 years of relevant industry ex...