IT Support Engineer

As a IT Support Engineer at Aleph Alpha, you will be a key player in managing our Apple ecosystem (via Kandji/IRU) and Google Workspace environment. You will ensure that our team of 300+ employees has reliable, secure, and seamless access to the tools they need to build the future of AI.

YOUR RESPONSIBILITIES

- Own and manage the Kandji/IRU MDM platform, including device enrollment, app deployment, security policies, and compliance monitoring

- Administer Google Workspace including user lifecycle management, security configurations, and data governance policies

- Provide expert-level support for macOS and iOS devices, resolving complex technical issues

- Design and implement zero-touch deployment workflows for new employee onboarding

- Develop automation scripts to streamline repetitive IT tasks and improve efficiency

- Create and maintain IT documentation, knowledge base articles, and self-service resources

- Collaborate with Security and Infrastructure teams to ensure endpoint compliance and security standards

YOUR PROFILE

- Several years of experience in IT support with focus on Apple device management

- Proven hands-on experience with Kandji/IRU or similar MDM solutions (Jamf, Mosyle)

- Expert knowledge of Google Workspace administration and security features

- Deep understanding of macOS and iOS enterprise management

- Experience with ITIL processes and ISMS frameworks

- Experience with SSO/identity management solutions

- Scripting skills (Python, Bash, or AppleScript) for automation

- Excellent communication skills and customer-service orientation

- Fluent in German and English

- Google Workspace certification is a plus

What you can expect from us:

- Become part of an AI revolution!

- 30 days of paid vacation

- Access to a variety of fitness & wellness offerings via Wellhub https://wellhub.com/de-de/

- Mental health support through nilo.health http://nilo.health

- JobRad® https://www.jobrad.org/ Bike Lease

- S...