Senior Manager - Digital Product

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Senior Automation Digital Product Lead within the Automation Team, you will play a crucial role in evaluating, leading, and managing the development of automation opportunities from inception to implementation. By collaborating with various business groups across the enterprise, you will assess potential automation initiatives and create comprehensive solutions that enhance operational efficiency and improve member and client satisfaction. In this position, you will oversee the entire lifecycle of automation opportunities, from evaluation and design to execution and delivery. Your expertise will guide the collaborative efforts of all automation resources, ensuring the creation of effective and innovative solutions. A strong understanding of complex processes is essential for defining and implementing industry-leading automation strategies that significantly enhance the customer experience. Key Responsibilities: Intake, Feasibility Assessment and Discovery: Conduct comprehensive feasibility assessments for potential automation opportunities, analyzing business needs to identify areas for improvement and optimization. Gather and document feasibility artifacts, including business case value, requirements, and solution design, ensuring alignment with business objectives. Develop robust business cases that outline the benefits, costs, and risks associated with proposed automation projects. Present findings and recommendations to leadership to facilitate informed go/no-go decision-making. Identify additional potenti...