Senior Product Manager, AI Agents and Platform

The Challenge:

More than 80% of Americans own a car and see it as a fundamental necessity, yet the experience of owning one is stuck in the 90s. Every part of the user journey (shopping for a car, insurance, repairs, etc) is complicated, fragmented, expensive and time-consuming. At Jerry.ai http://Jerry.ai, we are building the first mobile app to manage it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store and we have more than 5 million users!

About the Opportunity:

You will lead the evolution of our AI-powered customer experience and internal AI platform. Your challenge will be to own one of the most strategic areas of the company: how we leverage large language models, agents, and internal APIs to deliver best-in-class, automated customer support and operations. You will sit at the intersection of product, engineering, and applied AI, and require both strategic thinking and hands-on exploration with modern LLM systems.

You will build and scale a sophisticated AI system that already includes:

- A production-grade conversational AI experience automating >70% of inbound sales and service over chat and SMS

- Human-in-the-loop systems for chat evaluation, feedback, and continuous improvement

- Internal process automation flows across the company, including automated image review and approval

- Jerry.ai http://Jerry.ai insurance and repair quotes available directly in the ChatGPT App, developed in partnership with OpenAI

- You will also be responsible for constantly evaluating new models and AI capabilities. This includes evaluating emerging AI technologies, such as voice models and computer use agents, for suitability in a regulated production environment.

How You'll Make an Impact:

- Lead end-to-end product development for Jerry's AI-powered customer experiences and internal AI platform, from roadmap to rollout.

- Partner with engineers and prompt engineers to design and iterate on AI architect...