Product Engineer

PRODUCT ENGINEER

At Gradient Labs, we’re building an AI agent to redefine customer experience and operational efficiency in the financial services sector.

Founded in 2023, we’ve quickly gone from an idea to a growing team with customers you know (and probably love). Our powerful AI agent is unique: it’s the only AI operations agent built specifically for financial services, handling even the trickiest, high-stakes customer queries safely and effectively. Crucially, it serves as one unified agent across the entirety of your customer operations, giving businesses the comprehensive visibility and control they need to trust all outcomes.

We’re a small but mighty team of builders from leading companies like Monzo, Pleo, and Google. If you’re excited to tackle some of the hardest problems in AI and help shape the future of customer operations and experience, we’d love to hear from you.

🎯 HOW YOU’LL MAKE AN IMPACT

We are looking for an engineer who thinks beyond just writing code. In this role, you’ll be expected to look for leverage in everything you do—finding ways to automate processes and unblock both yourself and your colleagues. You won't just be executing tasks; you'll be building the internal systems and efficiencies that allow our small team to continue having a disproportionate impact on the industry.

- Build the "Control Center": Develop the core interface where customers configure, instruct, and evaluate our AI agents.

- Create Powerful Experiences: Design a product interface that is simple on the surface but enables complex functionality for Enterprise customers—similar to the UX depth of Notion or Figma.

- Develop Internal Tooling: Build the back-office experiences our internal team uses to boost customer resolution rates.

- Iterate Rapidly: Work within a fast-paced environment where we ship early, often, and multiple times a day.

- Own the Stack: Work with a resilient tech stack including Go, PostgreSQL, Temporal, and Encore on the backend, a...