Support Engineer

(Remote – GMT-3 to GMT-5)

Nango https://nango.dev (YC W23) is a developer infrastructure company and the leading provider of API access for agents and apps. It enables AI applications to connect to the real world through integrations.

More than 350 paying customers rely on Nango today, including Replit, Mercor, and Exa. We are a YC-backed, multi-million ARR company with a team of 10 from AWS, GitHub, Snyk, Netlify, Uber, Samsara, and more.

We're looking for a Support Engineer to be the front line of the Nango customer experience. This role sits at the intersection of engineering, support, and solutions: You'll spend your days helping customers debug complex integration challenges, contributing code to expand our API coverage, and occasionally jumping on calls with prospects to show them what Nango can do.

This is not a traditional support role.
You'll read source code, dig through Datadog logs, trace auth flows across third-party APIs, and ship fixes. If you're an engineer who loves working directly with customers and thrives on variety, this is for you.

WHAT YOU'LL DO

- Be the first point of contact for customers and prospects across email and Slack: triaging questions and driving issues to resolution with speed and clarity

- Debug complex platform and integration issues end-to-end: trace problems through Datadog logs and metrics, read Nango source code, and identify root causes

- Help customers troubleshoot implementation issues with external APIs (auth failures, problematic configurations, etc.)

- Implement support for new APIs on the Nango platform

- Maintain and improve API-specific documentation so customers can self-serve effectively

- Run technical Q&A calls with smaller prospects: help engineers understand Nango, map their integration ideas to Nango's primitives, and build confidence that it fits their use cases

- Contribute smaller code changes to the Nango platform: bug fixes, improvements, and quality-of-life changes that surface from...