Manager of Deployed Operations, Aviation

WHO IS FLOCK?

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

THE OPPORTUNITY

Flock Safety is looking for a Manager of Deployed Operations to lead the full operational lifecycle of our deployed drone systems — from site preparation and installation to training, field maintenance, and long-term sustainment.

This role is critical to ensuring that every deployed system operates safely, reliably, and in full compliance with Flock standards, FAA regulations, and customer mission requirements. As the operational bridge between Engineering, Flight Operations, and Customer Success, this leader will transform our deployment process into a disciplined, scalable, and data-driven operation that supports Flock’s mission to eliminate crime and make communities safer.

THE SKILLSET

- Operational Strategy: Proven ability to define and execute large-scale operational strategies that balance safety, efficiency, and scalability.

- Deployment Leadership: Experience overseeing complex field deployments — including hardware, software, and network integration — in regulated or mission-critical environments.

- Customer Engagement: Skilled at building trusted partnerships with customers, translating technical requirements into actionable field plans, and ensuring transparent communication throughout deployment.

- Process Optimization: Demonstrated success designing and iterating operational workflows, SOPs, and safety protocols to drive efficiency and repeatability.

- Data-Driven Leadership: Experience using KPIs and operational data to inform decisions, drive continuous improvement, and improve reliability.

- Cross-Functional Collaboration: Strong record of working with Engineering, Product, and Sales teams to align operational execution with product and customer needs.

- Technical Expertise: Proficiency with drone, robotics, or complex electromechanical systems; deep understanding of FAA frameworks (Part 107, Part 91, BVLOS).

- Project Management: Expert in managing multiple concurrent deployments using tools such as Asana, Jira, or Smartsheet.

- Communication & Adaptability: Excellent interpersonal and presentation skills, with a proven ability to thrive in a fast-paced, evolving startup environment.

Experience & Education:

- 7+ years in operations, field engineering, or deployment management — ideally within aerospace, robotics, or unmanned systems.

- Bachelor’s degree in Engineering, Aviation Management, or related technical discipline preferred.

Certifications:

- FAA Part 107 Remote Pilot Certificate (required)

- SMS / Safety Management System Certification (preferred)

- PMP, Lean Six Sigma, or equivalent (preferred)

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 DAYS AT FLOCK

We’re a results-driven organization. At Flock, we believe that good days lead to good weeks, good months, and great outcomes. Here’s what success looks like early in this role:

THE FIRST 30 DAYS

- Learn Flock’s operational model, safety standards, and system architecture.

- Build relationships across Engineering, Flight Ops, and Customer Success.

- Assess current deployment workflows and identify opportunities for immediate improvement.

THE FIRST 60 DAYS

- Implement operational readiness criteria and deployment playbooks.

- Launch a performance dashboard to track deployment KPIs.

- Begin driving team development through structured training and certification pathways.

90 DAYS & BEYOND

- Deliver a scalable, repeatable field deployment model across all customer sites.

- Drive cross-functional improvements in reliability, efficiency, and customer satisfaction.

Salary & Equity

In this role, you’ll receive a starting salary between $110,000 and $165,000 as well as Flock Safety Stoc