(fluent English) Chat Support Consultant, crypto (Remote)

Passionate about blockchain technology and the future of digital finance?
What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?
Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes 💛
What you will do:
Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
Build positive and long-lasting relationships with customers
Handle customer inquiries and feedback
Provide valid, accurate information and solutions to customer requests
Maintain up-to-date knowledge of the company’s trading platform and general market conditions
Understand customers’ needs and deliver constructive feedback to the management team
Continuously seek ways to improve team performance and work efficiency
Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
What you need to succeed in this role:
Strong English proficiency (minimum C1 level)
At least 6 months of live chat support experience, preferably in crypto or financial services
Strong analytical, logical thinking, and problem-solving skills
Positive and responsible attitude
Basic financial knowledge or payment/banking experience is preferred
Crypto industry knowledge is a plus
CRM experience in Salesforce is an advantage
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits and Perks:
Flexible schedule
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Rewards system
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.