BPO Manager Recruitment & Staffing Operations

BPO MANAGER – RECRUITMENT & STAFFING OPERATIONS

We are seeking an experienced BPO Manager with a strong background in the recruitment and staffing industry. The ideal candidate will have hands-on expertise in managing offshore teams, optimizing processes, and driving performance within a BPO setting.

Responsibilities:

- Lead and scale BPO operations to support global recruitment delivery

- Oversee day-to-day team management, SLAs, and client satisfaction

- Implement process improvements to drive efficiency and quality

- Manage integration and utilization of ATS/HRIS platforms (Ashby, Greenhouse, Lever, etc.)

- Collaborate with recruitment leadership to align BPO operations with hiring strategies

Requirements:

- Proven experience managing or running a BPO within the recruitment/staffing industry

- Deep knowledge of ATS/HRIS systems (Ashby preferred)

- Strong leadership, performance management, and stakeholder communication skills

- Ability to work in a fast-paced, high-growth environment