Project Manager – Healthcare Implementation

🔍 What we're looking for: Humata Health Inc. is seeking a dynamic, solutions-oriented, and consultative Project Manager (PM) to join our team. As a PM, you will play a pivotal role in ensuring the success and satisfaction of our healthcare clients by serving as a trusted advisor and strategic partner. You will guide customers through their journey with Humata Health, driving implementation efforts, adopting Humata products, retention/expansion, and overall satisfaction while promoting long-term partnerships. This role is ideal for someone who thrives in fast-paced, evolving environments and is passionate about solving complex problems in healthcare through thoughtful execution and collaboration.

📍Location: Hybrid - Orlando, Florida, US or Remote, US

✅ Responsibilities

CUSTOMER IMPLEMENTATION & PROJECT MANAGEMENT

- Lead end-to-end implementation of Humata Health’s products, from planning through go-live and post-launch support.

- Demonstrate ownership of the team strategy for achieving project objectives, independently identifying and executing the steps necessary to meet milestones successfully.

- Own the project strategy and execution plan, independently driving timelines, resolving roadblocks, and ensuring delivery excellence.

- Identify and drive the necessary steps to successfully achieve project objectives, independently resolving project-impacting issues in a timely manner.

- Employ effective strategies for identifying and managing project dependencies, proactively mitigating potential delays, and ensuring alignment with internal teams and customers.

- Apply a consultative approach to uncover client needs and tailor implementation strategies that ensure client alignment and success.

- Actively manage deliverables across planning, building, testing, and go-live to ensure successful deployments.

OPERATIONAL EXCELLENCE & EXECUTION

- Maintain accurate and current documentation related to project issues, risks, and tasks in Smartsheet or other project tracking tools.

- Implement a comprehensive communication plan for each project, ensuring relevant stakeholders are informed with timely updates.

- Send meeting summaries and next steps within one business day after implementation meetings.

- Lead testing and training activities to prepare customers for go-live, ensuring smooth transitions into operational use.

- Obtain necessary payer, portal, and EHR credentials for automation implementation.

CUSTOMER ADVOCACY & CONTINUOUS IMPROVEMENT

- Lead Go-Live Check-In Calls in partnership with Customer Success Managers.

- Work with CSM and Support teams to ensure reporting accuracy and successful post-launch monitoring.

- Ensure customer workflows align with product functionality and escalate change management needs to the Customer Success Manager when necessary.

- Partner with Sales, Product, and SMEs to drive innovative, customer-aligned solutions that improve outcomes and drive retention.

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Role Requirements

- Bachelor’s degree in Business, Healthcare Administration, or a related field.

- 5+ years in a customer-facing project management, consulting, account management, or customer success role — consulting background strongly preferred.

- Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams.

- Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences.

- Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs)

- Experience with PowerBI for reporting, Google Workspace, Smartsheets, Slack

- Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization.

- Willingness to travel as required (up to 25%).

⭐Preferred Experience & Skills:

- Experience with healthcare software and familiarity with HIPAA compliance and PHI handling.

- Innovative problem-solver who brings curiosity, creativity, and structure to ambiguous challenges.

- Skilled in conflict resolution and adept at navigating complex challenges.

- Collaborative team player with a consultative approach to client engagement and solution development

🚀 Why Join Humata Health?

- Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes

- Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL

- Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles

- Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match

- Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development

- Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued

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