Engagement Manager

About Norm Ai

Norm Ai, the leading Legal & Compliance AI company, has a client base with a combined $30 trillion in assets under management. By turning legal code into AI code, Norm enables enterprises to move faster and more comprehensively in their legal and compliance processes with auditability, reliability, and trust.

Norm’s platform combines frontier AI, proprietary legal reasoning systems, and embedded legal and regulatory expertise.

Norm Ai has raised more than $100 million, backed by Blackstone, Bain Capital, Vanguard, Citi, New York Life, TIAA, Coatue, Craft Ventures, and Marc Benioff.

Norm Ai pioneered Legal Engineering, the process that empowers lawyers to build and supervise domain-specific AI agents with Norm’s proprietary suite of no-code software tools. Norm hired dozens of lawyers from premier U.S. law firms and trained them as Legal Engineers, who specialize in breaking down legal workflows into units of analysis targeted enough to reliably leverage Large Language Models (LLMs) for reasoning. The granular LLM outputs that constitute a given workflow are orchestrated in a logically structured and human interpretable manner and rigorously validated against data and expertise. The resulting dynamic systems can complete the first pass of the legal workflow and provide detailed explanations.

We also developed the first Domain Specific Language (DSL) for fully representing regulatory requirements in AI code. This DSL, deployed with our enterprise platform, enables Norm clients to transform workflows and apply compliance checks at the source of business activities.

Norm Ai technology is deployed inside some of the largest and most consequential institutions in the world. The company is growing quickly and hiring across all teams.

This Role

As an Engagement Manager at Norm Ai, you will play a critical role in ensuring the success and satisfaction of Norm Ai’s clients. You will be the key point of contact for clients, responsible for leading client onboarding, maintaining ongoing client relationships, and making sure that clients derive maximum value from the Norm Ai platform. 

Your primary goal is to ensure our clients are engaged, satisfied, and experiencing maximum value from Norm Ai providing deeply engaged, thoughtful, and proactive support, frequent updates, and tailored solutions. You will collaborate closely with cross-functional teams such as Legal Engineering, Product, Engineering and Sales to drive client success and act as an advocate for the client within Norm Ai, surfacing client feedback in an effective and actionable manner. As the face of Norm Ai to our clients, you will be tasked with translating complex legal, compliance, and business needs into actionable outcomes, ensuring clients are fully leveraging the platform’s capabilities. You will need to be comfortable presenting and navigating nuanced discussions on regulatory and compliance topics, with a focus on aligning Norm Ai’s technology to meet the specific challenges of each client’s industry and organization. Wherever possible, you will seek to go above and beyond to meet their needs and demonstrate the value of Norm Ai - whether that means preparing custom collateral for a meeting, visiting them in-person at their offices or combing through complex documentation in order to deeply understand client needs. You will ensure that our clients are successfully working with the Norm Ai platform by helping connect the dots between their regulatory perspective, their business context, and regulatory guidance so they fully understand the impact of our technology. You are a hard worker who is hungry to learn and to move a leading AI company forward. You will also take on strategic projects as and when needed in order to facilitate Norm Ai’s strategic objectives, helping Norm Ai tell its story through thoughtful, metrics based, and effective content creation.

- Drive client success: Lead comprehensive client onboarding processes, ensuring smooth implementation and adoption of the Norm Ai platform. Provide personalized support, ensuring that clients quickly see the value of our platform. Build and maintain strong, long-lasting relationships with clients by delivering proactive weekly updates and any additional training or guidance needed.

- Be scrappy: Look for any and all opportunities to add value to our clients. Leave no stone unturned and always strive for excellence. 

- Be confident and compelling: Enter into situations with uncertain outcomes and work to drive success. Navigate highly complex conversations with grace, intelligence, and confidence. 

- Responsive and hardworking: High responsiveness to client inbound and a strong desire to go the extra mile for our clients. 

- Tell our story: Exceptional communication and relationship-building skills, with the ability to articulate complex concepts in a friendly, helpful way. 

- Build pitch & collateral: Build compelling demos and collateral, including new asset