Learning & Development Manager

About Us

At Hiya, we’re revolutionizing voice communication. Our mission is to modernize voice with intelligence for security and productivity

Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we’ve been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone.

Today, our Voice Intelligence Platform supports over 500 million users globally. By using adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice calls across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more.

About the Position

As Hiya’s first dedicated Learning & Development (L&D) professional, you’ll have the unique opportunity to architect and build the company’s L&D strategy and infrastructure from the ground up. This is a highly visible, high-impact role where you’ll define what learning looks like at Hiya—establishing the foundational systems, programs, and culture that will shape how we grow our people now and in the future.

You will be responsible for designing, piloting, and scaling robust, scalable global learning programs, partnering closely with executive and senior leaders to ensure learning is a strategic lever for business growth, embedding continuous learning, curiosity, and professional development into Hiya’s culture.

This role is ideal for someone who thrives in a fast-moving, collaborative startup environment, loves translating complex concepts into impactful learning journeys, and is energized by the opportunity to build something lasting and transformative from the ground up.

What You’ll Do

- Design and Develop Programs: Build comprehensive, functional onboarding and development programs from the ground up that scale across regions and functions.

- Partner with SMEs: Collaborate with experts throughout Hiya to translate business-critical knowledge into engaging and accessible learning content.

- Leverage Learning Technologies: Evaluate and select innovative learning technologies, platforms, and analytics tools to design and deliver engaging, scalable learning experiences across multiple modalities (e-learning, instructor-led, blended, and microlearning formats)

- Enable Rapid Ramping: Create learning pathways that accelerate productivity and performance for new hires and employees in new roles.

- Measure and Optimize: Define success metrics for learning effectiveness, track engagement and outcomes, and iterate on programs to continuously improve.

- Champion the Learning Culture: Champion the Learning Culture: Partner closely with executive and senior leaders to embed continuous learning, curiosity, and professional growth into Hiya’s culture. Act as a trusted advisor to leadership, shaping strategies that align learning initiatives with business goals and organizational values. Influence and inspire leaders to model learning behaviors, create space for development within teams, and reinforce a growth mindset across the company. Drive initiatives that make learning a core part of Hiya’s identity.

Qualities that will make you successful:

- 5+ years of experience in Learning & Development, Instructional Design, or Talent Development roles.

- Proven experience designing and launching learning programs from scratch in a fast-growing or global environment.

- Strong collaboration skills with the ability to partner with subject matter experts and cross-functional stakeholders.

- Familiarity with leading-edge learning technologies (e.g., LMS, LXP, AI-based learning tools, microlearning platforms).

- Strong project management skills with the ability to manage multiple initiatives simultaneously.

- Excellent communication, facilitation, and storytelling abilities.

- A passion for people development and building inclusive, impactful learning experiences.

Nice to Haves

- Experience in a high-growth tech or SaaS environment.

- Certification in instructional design, adult learning, or related areas.

- Experience with global learning initiatives or multilingual audiences.

Why You’ll Love Working at Hiya

- You’ll join a collaborative, mission-driven culture where learning and innovation are valued.

- You’ll have the opportunity to shape the global L&D function from the ground up.

- Competitive compensation, equity, and benefits package.

- A hybrid-first environment that values flexibility, connection, and belonging.

The person in this role must embody Hiya’s key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, eng