Customer Success Specialist

Customer Success Specialist
Full-Time · Remote (U.S. Eastern Time Hours)

ABOUT THE ROLE

In this role, you’ll lead client relationships from onboarding through renewal.

You’ll serve as the main point of contact, guiding clients through all processes. Your ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited.

WHAT YOU’LL DO

- Onboard new clients with structured kickoff calls and milestone planning

- Manage timelines and automate task flows using tools like Zapier or Make

- Communicate clearly and proactively with clients and internal teams

- Troubleshoot issues quickly and keep delivery running smoothly

- Support renewals by consistently delivering a strong client experience

WHAT YOU BRING

- 3+ years managing client relationships in media, SaaS, or tech-enabled services

- Hands-on experience with automation tools (Zapier or Make is a must)

- Strong communication skills and confidence leading calls over Zoom

- Comfortable managing timelines, workflows, and CRM systems

- Calm, proactive, and highly organized

- Bonus: familiarity with B2B environment

WHY THIS ROLE IS UNIQUE

- You’ll shape the customer success function at a high-growth studio

- You’ll work at the intersection of content, tech, and strategy

- You’ll help turn creative ideas into scalable systems that clients love