BPO Operations Partner

BPO OPERATIONS PARTNER – RECRUITMENT & HR TECH

We are hiring a Senior BPO Operations Partner to oversee and optimize our offshore delivery hub. This role is ideal for a leader who has built, managed, or scaled a BPO in the staffing/recruitment sector and understands the technical workflows behind ATS/HRIS platforms.

Responsibilities:

- Partner with executive leadership to design and expand BPO delivery models

- Manage vendor relationships, staffing operations, and offshore recruitment support teams

- Drive operational excellence, compliance, and data accuracy within recruitment systems

- Leverage ATS/HRIS platforms (Ashby, Workday, Bullhorn, etc.) to streamline workflows

- Develop KPIs, dashboards, and reporting structures for visibility across recruitment operations

Requirements:

- Extensive experience leading BPO operations for recruitment/staffing organizations

- Strong working knowledge of ATS/HRIS platforms (Ashby experience highly valued)

- Proven ability to manage multi-level teams and deliver results at scale

- Strategic mindset with hands-on execution skills