Account Manager

ABOUT KOTA

Kota is reimagining insurance and retirement benefits for the modern workforce. Through our two flagship products—Kota Platform, the first fully integrated benefits platform, and Kota Embed, our embedded insurance solution—we're making benefits more accessible, valued, and global.

Today, we power benefits for tens of thousands of employees at Europe's most forward-thinking companies, including Carwow, Tines, Zoe, and Remote. Founded in 2022, we've raised more than €20M from leading investors like EQT Ventures, Eurazeo, Northzone, and Frontline, along with founders and executives from Workday, Remote, Personio, OpenAI, and more.

THE ROLE

We’re hiring our first Account Manager to join the Kota Platform team and own the success of customers after onboarding. This role will manage a portfolio of SMB and mid-market customers, acting as their long-term partner to drive retention, expansion, and value across all of their benefits in UK & Ireland.

This is a foundational hire for the existing business team at Kota. You will work across renewals, account growth, and customer health, while helping define the playbooks, rhythms, and standards that will shape how we scale.

You’ll operate at the intersection of customers, product, benefits, and support, ensuring customers are confident, compliant, and continuously getting value from Kota.

WHAT YOU’LL DO

- Drive account growth and expansion by identifying upsell and cross-sell opportunities across benefits, geographies (UK & Ireland), and use cases.

- Own customer outcomes and retention across a portfolio of SMB and mid-market customers, ensuring they are live, activated, and consistently seeing value from the platform.

- Act as a trusted partner on benefits operations, platform usage, and best practice, working closely with Benefits and CX to proactively manage renewals and reduce churn risk.

- Build and maintain clear account plans that cover goals, risks, health signals, renewal timelines, and expans...