AMS Functional Consultant – SAP MM / SAP FI / SAP SD

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Key Responsibilities 1) Incident Management and Dispatching (AMS / Dispatcher) Receive, log, and classify incidents and service requests within the AMS service related to the assigned SAP module ( MM or FI or SD ). Perform initial triage to identify incident type, affected process, business impact, and priority. Resolve Level 1 and selected Level 2 functional incidents within the defined scope. Correctly route and escalate incidents requiring specialized support to the appropriate resolver groups (senior functional consultants, ABAP, BASIS, interfaces, security, etc.). Ensure tickets contain complete and high‑quality information prior to escalation (clear description, transactions, documents, evidence). Actively track the full ticket lifecycle, ensuring timely updates, correct ownership, and SLA compliance . 2) Functional Analysis and Process Validation Perform functional analysis of processes related to the assigned module: MM : purchasing, requisitions, purchase orders, goods receipts, logistics invoices. FI : general ledger, accounts payable/receivable, accounting documents, reconciliations. SD : sales orders, deliveries, billing, pricing. Identify whether incidents are operational, configuration, data‑related, or process‑driven . Execute and coordinate functional testing to validate fixes or implemented solutions. Document analyses, root causes, and implemented solutions for future reference. 3) Coordination within the SAP Ecosystem...