APAC Technical Product Leader - Fintech / Partner Success

About the job

Hopper Technology Solutions (HTS) powers fintech solutions for some of the world’s largest airlines and travel-platforms. As our strategic partner portfolio expands, so too does the need for sophisticated technical expertise and dedicated relationship management.

We're seeking an experienced Technical Product Leader to serve as the connective architect between our technology and our partners across APAC. This is a hands-on role that combines technical delivery, product expertise, and strategic account oversight. You'll own the end-to-end partner experience post-sale—from implementation and UAT through ongoing optimization and expansion—ensuring our fintech products deliver measurable business value while identifying growth opportunities.

We empower leaders to take ownership, dive deep, and act with speed. This role requires someone who thinks like an owner, operates at all levels of detail, and moves quickly to drive results that matter for our partners and our business.

What would your day-to-day look like (sample weekly calendar https://drive.google.com/file/d/1W4c6lOnVNOoo9THLU3XoJGEfHEbkdHgy/view?usp=sharing)

Technical Delivery & Triage

- Lead implementations and UAT across multiple accounts; API testing, data pipeline testing, root cause analysis.

- Validate and structure partner-reported issues before escalating—reproduction steps, logs, API debugging, severity assessment, and data insights

- Maintaining documentation and apply project management best practices

Partner Management & Growth

- Serve as primary technical contact for APAC accounts, conducting QBRs that combine technical metrics with business outcomes

- Identify expansion opportunities through usage analysis; partner with Sales on upsells

- Manage escalations with clear communication, balancing partner advocacy with operational constraints

Process Design & Cross-Functional Orchestration

- Build scalable intake, triage, and escalation workflows with templates, playbooks, and SLAs

- Coordinate across Product, Engineering, Support, and Customer Success to deliver on commitments

- Translate partner feedback into actionable product requirements

Data-Driven Optimization

- Analyze usage patterns to identify risks, opportunities, and underutilized features

- Build reports and dashboards demonstrating ROI; create data-backed recommendations for optimization and expansion

- Drive product adoption through training and targeted activation strategies

APAC Coverage

- Manage accounts across diverse markets (Australia, Southeast Asia, India)

- Work flexibly across APAC, USA, and European time zones

An ideal candidate has

- An excellent communicator who can build trust with partners and internal teams through clarity, consistency, and professionalism.

- Comfortable operating across several partners at once, with strong prioritization, context-switching, and organizational skills.

- Adept at turning ambiguity into clarity and designing repeatable processes that scale.

- SQL literacy and understanding of software architecture, APIs, REST integrations, and data structures

- Experienced in roles such as Technical Account Manager, Solutions Engineer, Technical Support Engineer, Product Management, or a similar hybrid technical-customer role.

- Strong judgment in evaluating issue severity, partner impact, and operational urgency.

- Demonstrated bias for action in fast-paced environments

Nice to Haves

- Intermediate or advanced SQL skills; experience working with data analysis, BI tools, or large datasets

- Familiarity with API debugging, distributed systems, or SaaS platform operations.

- Experience implementing or optimizing ticketing and triage systems (Jira Service Desk).

- Background in improving cross-functional workflows or partner-facing operations at scale.

- Experience in travel technology or fintech industries

Perks and benefits of working with us:

- Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.

- Carrot Cash travel stipend

- Flexdesk All Access Pass & Work-from-home stipend

- Entrepreneurial culture where pushing limits and taking risks is everyday business

- Open communication with management and company leadership

- Small, dynamic teams = massive impact

Note on Contractual Status: This position is offered as an Independent Contractor engagement (Contract for Services) and does not establish an employer-employee relationship. The successful candidate will be responsible for their own tax obligations (LHDN/Inland Revenue Board of Malaysia) and voluntary social security contributions (EPF/KWSP and SOCSO/PERKESO). Engagement is subject to the candidate having a valid business registration or operating as a registered freelancer capable of issuing professional invoices.

MORE ABOUT HOPPER

At Hopper, we are on a mission to become the leading travel platform globally – p