APAC Technical Support Leader

Job Description Summary The Senior Technical Support Manager is responsible for leading the regional technical support function across Asia Pacific, ensuring timely, high-quality support to Service Account Managers (SAMs), Project Managers (SPMs), Field Service Engineers (FSEs), Parts, and Customers. This role drives technical excellence, promotes standardization, and enables continuous improvement across the region while serving as a critical link between field operations, engineering, and product line teams. The leader will build regional capability, manage escalations, and enhance customer satisfaction in alignment with GE Vernova Ways – Innovation, Lean, Customer, One Team, and Accountability. Job Description Key Responsibilities Technical Support & Escalation Management Lead the APAC Technical Support team in delivering real-time support to SAMs, SPMs, FSEs, Parts, and Customers. Manage technical escalations , driving timely resolution in collaboration with Product Line, Engineering, and Global Technical teams. Ensure root cause analysis (RCA) and corrective actions are executed and shared to prevent repeat issues. Uphold safety, compliance, and quality standards in all technical interventions. Regional Alignment & Knowledge Management Drive standardization of troubleshooting guides, tools, and processes across APAC. Build and expand the knowledge base to capture field learnings and best practices. Partner with Global Technical Support Leaders to ensure regional alignment with global service strategy. Provide structured field feedback to Engineering and Product Line for reliability and design improvements. Customer & Field Engagement Act as the technical interface to customers on escalated or complex cases. Partner with Regional Parts and Services teams to resolve parts identification, obsolescence, and interchangeability issues . Support customer meetings, site visits, and presentations requiring deep technical expertise. Talent Development & Leadership Lead, ...