Bilingual Japanese Customer Service Representative

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Work Schedule(s) available: We are seeking candidates who are flexible and available to work a full-time schedule of 40 hours per week. Shifts are 8 hours in length and may be scheduled anytime Monday through Sunday between the hours of 7:30 a.m. and midnight. Availability to work evenings, weekends, and varying shifts may be required. Training: 16 weeks from 8:00am - 4:30pm EST (16 weeks with 100% attendance required) Operates as a representative of the company by answering and documenting all incoming contacts to determine their nature while responding to complex calls. Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty. Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the member and customer inquiries. Follows established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry. Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved. Performs required training to understand how to use tools available to recall necessary information. Required Qualifications 1 year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone. High-speed internet with the ability to hardwire via ethernet from cable modem to PC. 1 year ...