Billing Support Specialist

ARE YOU PASSIONATE ABOUT CUSTOMER RETENTION, CREATIVE PROBLEM-SOLVING, AND DELIVERING EXCEPTIONAL CUSTOMER EXPERIENCES?

Then this might be the perfect role for you! We're looking for a Billing Support Specialist to be part of our Customer Success department and help businesses get the most value out of their Jobber subscription.

The team:

The Billing Support team plays a critical role in customer retention and satisfaction. We help customers navigate billing and subscription questions, resolve account concerns, and ensure they’re set up for long-term success with Jobber.

We work closely with Customer Success and other cross-functional teams to continuously improve the customer experience. Our goal is simple: help our customers succeed so they can focus on running great businesses.

The Role:

Reporting to the Manager, Billing Support, the Billing Support Specialist works directly with customers to resolve billing and subscription inquiries with customer retention at the heart of every interaction.

This is not a transactional support role. You’ll lead meaningful conversations that influence outcomes, uncover root causes behind cancellation requests, and help customers rediscover the value of their Jobber subscription.

You’re a confident communicator who thrives in fast-paced environments, takes ownership of results, and is motivated by helping customers succeed. You’ll become a product expert and proactively connect customer needs to solutions that drive long-term retention.

The Billing Support Specialist will:

- Respond to billing and subscription inquiries via phone, chat, and email while maintaining strong productivity and quality standards.

- Lead confident, value-driven conversations with customers considering cancellation or downgrade, identifying solutions that drive retention and long-term success.

- Use a consultative approach to understand root causes and influence positive customer outcomes.

- Proactively engage escalated or at-risk customer...