Billing Support Specialist II

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii.

About the Role

We are seeking a Billing Support Specialist II to join Rula’s Customer Experience Operations team and help resolve complex billing issues that matter deeply to our patients. In this role, you’ll investigate billing concerns, working closely with patients, insurance providers, internal teams, and external partners to help drive timely, accurate resolutions. You’ll play an important part in improving the patient experience while also strengthening the processes, resources, and guidance that support billing work across the organization. This role is a great fit for someone who enjoys problem-solving, collaboration, and making a direct impact on access to care.

Required Qualifications

While we are a fully remote company, we are not considering candidates at this moment who reside in Washington for this particular position.

- 2+ years of experience in medical billing, healthcare billing support, or revenue cycle operations, including experience with insurance claims, billing follow-up, benefit terminology, and patient billing questions

- Hands-on expertise working in a queue-based or ticket-based omnichan...