Business Analyst, Customer Experience

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com. As a Business Analyst for Customer Experience Systems, this role combines analytical expertise with cross-functional collaboration, supporting systems enhancements and strategic initiatives across Customer Experience sub-teams including Professional Development, Customer Success, and Technical Onboarding. The position requires exceptional ability to translate business requirements into technical specifications while facilitating stakeholder alignment and project execution. Reporting to the Business Systems Lead, this role serves as a critical bridge between business needs and technical solutions, ensuring consistent and efficient delivery of system enhancements aligned with strategic business outcomes. Essential Responsibilities : Requirements Analysis & Documentation (35%) Supports end-to-end requirements lifecycle from initial articulation through validation and final signoff under guidance of Business Systems Lead Implements standardized requirements frameworks including business problem definition, end-user needs analysis, process mapping, workflow documentation, and acceptance criteria development Facilitates solution discovery sessions with business and technical stakeholders to ensure shared understanding of project objectives and constraints Validates prototypes and early builds against business requ...